Production & Delivery

Thank you for shopping with Chérie. Orders are packed and shipped from California, United States.

Production & preparation

Please allow 1–3 business days for production and preparation before your order ships.

Estimated delivery

Estimated delivery is 7–10 business days in total from the order date, including production, preparation, and shipping. The 1–3 business day preparation period is included in this total, not added to it. Business days are Monday through Friday, excluding public holidays.

Delivery dates are estimates, not guarantees. Customs clearance, carrier delays, public holidays, and destination conditions may extend delivery. Any dates shown on product pages or at checkout are estimates subject to these conditions.

Shipping costs

Standard shipping is free on eligible orders of US$400 or more. Below US$400, the standard flat rate is US$25 within the United States and US$30 to supported European destinations, Canada, and Australia. Additional carrier-calculated services may be shown at checkout. The available services and final shipping charge are displayed before payment; local-currency amounts may vary with conversion.

Free shipping covers transportation only and does not include import duties, import taxes, customs clearance, or carrier handling fees.

Order tracking

You will receive a shipping confirmation with tracking once your order ships. If tracking has not updated after several business days, contact us and we will look into it.

Lost or delayed packages

If your order is significantly delayed or appears lost in transit, email hello@cheriegold.com with your order number and we will help resolve it.

Customs, duties & taxes

International orders are shipped Delivered at Place (DAP). Import duties, import taxes, and customs clearance or carrier brokerage/disbursement fees, where applicable, are not collected at checkout and are payable by the recipient to the carrier or relevant authority. These charges are separate from shipping charges, including when shipping is free.

The recipient is responsible for providing information requested for import clearance and paying applicable import charges. Customs processing may delay delivery. Please check your destination country's import requirements before ordering and contact us if you have questions. This policy does not limit any rights you have under applicable consumer law.

Contact

Chérie — hello@cheriegold.com

Returns & Replacements

Standard, non-personalized jewelry

You may request a return within 30 days of delivery for standard, non-personalized items that can be resold. Items must be unworn, undamaged, unaltered, and returned in their original packaging with included documentation. Standard designs remain eligible even when produced after ordering; the personalized-item exception applies only to pieces made to your individual specifications.

Personalized jewelry and pierced earrings

Personalized, engraved, and custom-made pieces created to your individual specifications cannot be returned or exchanged for change of mind, spelling entered by the customer, or sizing preferences. For hygiene reasons, pierced earrings also cannot be returned unless they arrive faulty, damaged, or incorrect. Please check all names, dates, initials, and measurements carefully before ordering.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or different from your confirmed order, email hello@cheriegold.com within 48 hours of delivery with your order number and clear photos. After reviewing the issue, we will arrange a replacement at no additional cost, including any necessary return shipping and replacement delivery. Please contact us before sending anything back. This applies to personalized items too.

How to request a return

Email hello@cheriegold.com within 30 days of delivery to request approval and return instructions. Please do not send items back without contacting us first.

Return shipping & refunds

For eligible change-of-mind returns, customers pay return shipping. Use a tracked service and keep proof of shipment. After receipt and inspection, approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable except where required by applicable law.

Your statutory rights

This policy does not limit any mandatory consumer rights. Where applicable law provides a right to a refund, repair, cancellation, or another remedy, those rights remain unaffected.

Chérie · hello@cheriegold.com