Refund policy

Return & Refund Policy

At Chérie, we want you to love your gold. If something isn't right, we're here to help.

Return window

You may request a return within 30 days of delivery. To be eligible, items must be unworn, undamaged, and returned in their original packaging with any included documentation.

Non-returnable items

For hygiene and safety reasons, the following cannot be returned unless they arrive faulty or damaged: pierced earrings and personalized, engraved, or made-to-order pieces.

How to start a return

Email us at hello@cheriegold.com with your order number and the item(s) you'd like to return. We'll respond with return instructions.

Refunds

Once your return is received and inspected, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Return shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend a tracked and insured service, as we cannot be responsible for items lost in return transit.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at hello@cheriegold.com with photos, and we'll make it right at no cost to you.

Contact

Chérie — hello@cheriegold.com · +1 949 469 8179